Employee Engagement in Trying Economic Times
In general, NBRI has not seen a decline in employee engagement across our client studies during the
recent economic turmoil. Steady and/or increased engagement scores are what we would expect to see
during a period when employee priorities are changing from 'increased compensation' to 'stable
compensation and job security.' Most employees recognize that their job stability is directly
tied to the success of the company. As such, we expect motivation and productivity to increase.
However, employee attitudes and perceptions are specific to the companies in which these employees
work and are heavily influenced by the way in which management acts during these trying economic
times. For example, a company that clearly communicates the status and strategy of the company
to its employees will experience higher levels of engagement than a company that attempts to hide
the truth and allows the rumor mill to run rampant. In an effort to maintain and improve employee
engagement, managers should recognize employees for their individual contributions, continue to
focus on career development, and provide employees an opportunity to utilize their skills and shine.
Related Employee Surveys
Employee Satisfaction Survey - Fairness
factors into many of the key topics associated with an employee satisfaction
survey. This key factor will play a significant role in improving
productivity, job satisfaction, and loyalty.
View all Employee Surveys by NBRI.
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Management's evident commitment to employees will further increase employee commitment to the
company. Engaged employees will work harder to ensure the success of the organization.
As they focus on "going above and beyond," the company will begin to experience an increase
in customer satisfaction which directly drives customer intent to return and ultimately
increases the financial performance of the organization.
Dr. Jan Stringer-West, Ph.D.
Organizational Psychologist
National Business Research Institute, Inc.
3/13/2009
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