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NBRI Home
Employee Surveys and Customer Surveys
help you understand the satisfaction and opinion levels of
your customers and employees. NBRI specializes in business
research by using a variety of surveys which provide
actionable survey feedback information.
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View a Web-based Employee Survey Demo
View an employee survey demo that
demostrates a typical shortened employee survey. All design
elements are completely customizable.
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View a Web-based Customer Survey Demo
View a customer survey demo that demostrates
a typical shortened customer survey. All design elements are
completely customizable.
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View a Web-based Guest Service Survey Demo
View a web-based guest service survey demo that
demostrates a typical shortened guest service survey. All design
elements are completely customizable.
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View a Web-based Patient Survey Demo
View a web-based patient survey demo that
demostrates a typical shortened patient survey. All design
elements are completely customizable.
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Quotation Request
Answer a few simple questions and
receive a response within 24 business hours that covers
pricing for your specific project along with detailed
information about what we do and how we do
it.
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NBRI Privacy Policy
Information about NBRI's privacy policies
and practices, including: Links to non-NBRI websites and How
we use your information.
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NBRI Legal Statement
The NBRI Legal Statement includes information about
inadvertent errors, applicable laws, and rules and
regulations.
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Create a Survey
How to create an employee or customer
survey including information and steps on content drivers,
content interviews, survey questions, normative data, and
other important details.
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Who Drives the Content of the Survey?
There are generally four possible content
drivers: management, consultants, employees, or customers.
Which is the best choice for your employee or customer
survey?
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Why you need NBRI to conduct your content interviews
Use an outside firm to
conduct your survey content interviews in order to ensure
confidentiality. The interview process should use brief, yet
revealing, questions. Look to NBRI for your employee and
customer survey needs.
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Survey Questions - The Good, the Bad, and the Ugly
The wording of a survey
question strongly influences the answer. Use standardized
survey questions to accurately solve the
puzzle.
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Question Miswording - What you don't know will hurt you.
Examples of poorly worded
Employee and Customer Survey Questions. These survey questions
will provide false and misleading information.
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Survey Topics
Pick the Survey Topics for your Employee,
Customer, Patient, or Physician Survey. Thousands of
standardized survey questions are available for your survey.
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Definitions of Terms in Survey Research
A comprehensive glossary of social science
research terms and definitions.
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Normative Data and Benchmarking
Normative and Benchmarking Data is
essential to know if your survey scores are high, low, or
average.
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Important Survey Details to Consider
How to make an Employee or Customer Survey
part of an Organization's Culture with clear, open
communication.
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The General Layout of the Survey Form
How to position your logo, company
name, survey name, opening paragraph, demographic questions,
instructions, and questions on your employee or customer
survey.
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The Survey Scale
The most popular survey scale asks
respondents to rate their agreement or disagreement with
positively worded statements.
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The Length of the Survey
Customer Surveys are typically 20
questions and Employee Surveys are typically 125 questions in
length, and include your company logo, an opening paragraph,
demographics, and instructions.
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Open-Ended Survey Questions
Open-Ended Survey Questions
can prove beneficial, especially when management drives the
content of the survey without employee or customer
input.
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Deploy a Survey
Conduct online, paper, or
telephone surveys to quickly gather the information you need
to help your organization be more successful. Learn more about
the survey deployment options NBRI offers.
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Paper Surveys
Conduct employee
or customer paper surveys to quickly gather the information
you need to help your organization be more successful. Conduct
your next survey with help from NBRI.
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Online Surveys
NBRI Online Surveys are a great
way to Survey your employees and customers. Our Internet
Surveys can provide the information you need quickly and
effectively with instant online reporting.
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Telephone Surveys
NBRI telephone surveys can
provide unique information to your organization. Our phone
surveys are conducted by experienced interviewers, and each
phone survey is tailored to your organization's needs.
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Survey Reports
NBRI will match a survey report format
you presently use for your employee or customer surveys,
develop a custom report format for you, or you can select one
of our standard formats.
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Data Reports
Survey Data Reports should be easily
understood by managers who may never have the opportunity to
speak directly with a consultant.
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Comment Reports
Survey Comment Reports consist of the
verbatim transcription of responses to open-ended survey
questions.
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Executive Summary
An Executive Summary provides Clients
with a written archive of their research study. Employee and
Customer Summaries are for managers who want to implement
action plans quickly.
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Root Cause Analysis
A Root Cause Analysis will identify the
smallest number of issues that can be shown to drive, control,
or predict the largest number of issues within an
organization.
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Validity of your Survey Results
NBRI employs the highest standards
of scientific research to ensure
that Client results are valid.
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Action Planning and the Continuous Improvement Process
The NBRI Continuous Improvement Process incorporates survey research,
root cause analysis, and action planning to ensure business health.
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Surveys
Surveys provide improved
organizational performance and profitability by identifying
the root causes of employee and customer behavior, allowing
action targeted directly at those root
causes.
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Employee Surveys
Employee Surveys are a great way
to begin an Organizational Assessment. NBRI can design an
Employee Satisfaction, Attitude, Opinion, or Exit Survey to
help your organization be more successful.
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Employee Attitude Surveys
Employee Attitude Surveys will help you
get feedback from your Employees about your organization. The
results of the Employee Survey can then be analyzed and
appropriate action can be taken to improve the
organization.
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Employee Engagement Surveys
Employee Engagement Surveys will help you
get feedback from your Employees about your organization. NBRI
offers results analysis of the Employee Survey so that
appropriate action can be taken to improve the
organization.
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Employee Opinion Surveys
Employee Opinion Surveys designed by NBRI
can help you find out what employees think about your
organization. The Employee Survey results can help you
understand and improve your organization.
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Employee Satisfaction Surveys
Employee Satisfaction Surveys by NBRI can
assess how your Employee's feel about their work. Take
targeted action from the Employee Survey results to improve
the performance of your organization.
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Organizational Assessments
An Organizational Assessment Survey is a
great way to measure your company performance. The results
from Employee Surveys can help you improve the overall
productivity of your organization.
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360 Degree Surveys
A 360 Degree Survey will help you evaluate all of your employees
from all viewpoints: from management, from peers, and from subordinates.
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Employee Exit Interviews
Employee Exit Interviews will
help you get feedback from your Employees about your
organization. The results of the Employee Survey can then be
analyzed and appropriate action can be taken to improve the
organization.
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Customer Surveys
Customer Surveys can help you understand your customers
needs and desires. NBRI can design a Customer Satisfaction or
a Customer Service Survey that will provide you with
actionable feedback.
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Customer Satisfaction Surveys
Customer Satisfaction Surveys from NBRI can help your organization
better understand and serve your customers. Improve your performance
and profitability with a customer survey.
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Customer Service Surveys
Customer Service Surveys from NBRI can
help your organization understand what customers want and
expect. The customer survey data can be used to help you
increase your organization's performance and
profitability.
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Customer Loss Reviews
Customer Loss Review Surveys
from NBRI can help your organization better understand and
serve your customers. Improve your performance and
profitability with a customer survey.
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Gaming & Hospitality Surveys
Guest service surveys by NBRI can increase
the performance and profitability of your Casino and Hotel.
Our Gaming & Hospitality Guest Service Surveys can help you
increase profitability and guest's intent to return.
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Hospital Surveys
Hospital surveys by NBRI can
increase the performance of your Hospital. Our Employee and
Patient Satisfaction Surveys can help you maintain patients
and achieve more physician referrals.
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Market Research
NBRI market research surveys give you the precise information that you need to make informed decisions about the product or service that you want to bring to market.
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Political Research
NBRI political research surveys produce actionable information that you need to guide policy and make informed decisions.
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Pricing
A list of questions that we must
ask in order to prepare Employee or Customer Survey Pricing
for you.
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Resources
These Employee and Customer
Survey Resources can help you get your next Survey
Project off to a great start.
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Employee Survey White Papers
These Employee Survey White
Papers can provide you with the strategic insights
that you need before launching your
next employee survey research project.
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Customer Survey White Papers
These Customer Survey White Papers can
provide you with the strategic insights that you need before
launching your next customer survey research
project.
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Human Resources
These Resources for Human Resource
Professionals will provide you with the information that you
need prior to launching your next research project.
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Sales Marketing Resources
These Resources for Sales and Marketing
Professionals will provide you with the information that you
need prior to launching your next research project.
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Other Resources
These Resources will provide you
with great information prior to launching your next research
project.
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Frequently Asked Questions
Frequently asked questions about employee and customer
surveys, conducting survey research, and survey question
formats from NBRI.
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About NBRI - National Business Research Institute, Inc.
NBRI was founded in 1982 and is your first and best
choice for all surveying needs.
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A Partial List of NBRI Clients
A partial list of our largest employee
survey and customer survey clients.
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About the Founder of NBRI
About the Founder of NBRI.
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The NBRI Circle of Excellence
The NBRI Circle of Excellence Award.
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Client Testimonials
Select client testimonials about the quality of the products and services offered by NBRI.
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Contact Us
Contact Us by
Email or Telephone about Employee and Customer Surveys.
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NBRI Company Blog
Company press and featured articles added weekly.
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