Validity of your Survey Results
NBRI employs the highest standards of scientific research to ensure that Client
results are valid. Through uncompromising adherence to scientific research
principles, NBRI has eliminated all known sources of error, including but not
limited to, the biases and artificial skewing of the data typically found in the
areas of:
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1. The wording of survey questions,
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2. The order of questions on the survey,
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3. The grouping of questions on the survey,
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4. The instructions,
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5. The scale,
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6. Data collection procedures,
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7. Statistical analyses, and
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8. Reporting.
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Still, in all scientific research, the possibility for some error exists, which
cannot be totally removed. That is, it is possible to believe something is
false, when in fact it is true, and it is possible to believe that something is
true, when in fact it is false. In practice, it is important to avoid telling
someone that he has a disease when he does not, just as it is important to avoid
telling someone to go home and take an aspirin when in fact he needs
immediate, emergency surgery. Most research scientists choose an arbitrary level of
alpha, such as .05, indicating that there is a 5% probability of drawing the wrong
conclusion from the data.
NBRI routinely employs an alpha level of .01, the lowest possible. For the
practical application of business research, this is a very stringent alpha level, and
ensures that, whatever the data indicates there is only a 1% chance of drawing
the wrong conclusion from it. With NBRI, every Client can be assured that
their research study is a valid reflection of the State of the Organization
and/or Customer Base with
regard to the psychological constructs of attitude, opinion, belief, and behavior
of the target population.
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