Monthly Archives: August 2006
Surveys Uncover Clues to Workers With a New Attitude
Surveys Uncover Clues to Workers With a New Attitude
Want Loyal Employees? Make Sure They Get Some Satisfaction
Surveys Offer Insight Into Employees’ Opinions
In an age where ruthless corporate competitiveness has stolen the business spotlight, it’s refreshing to discover that corporations aren’t just interested in taking care of their customers; they want to take good care of their employees as well. With employee loyalty floundering in recent years, companies are scrambling to maintain the best talent. One effective way that businesses are responding to their workers is the employee satisfaction survey, a barometer that defines the needs, attitudes and … Continue Reading…
Are Your Customers Happy? Just Ask Them
Customer satisfaction impacts every part of a businesses’ bottom line. From profits to stock prices, customer satisfaction can be linked to every big and small business’s profits. And to maintain a steady stream of cash value and customers, companies are turning to customer satisfaction surveys to pinpoint consumer trends and provide incisive information that leads to gaining a competitive edge in the marketplace.
ADDISON, Texas – Aug. 11, 2006 – Every company management team knows that customer satisfaction is the cornerstone of any successful business, but many industry executives are more talk than action.
Wal-Mart founder Sam Walton, one … Continue Reading…
Customer and Employee Satisfaction Impact the Bottomline
Conventional wisdom points toward customer satisfaction surveys as the best way to pinpoint what specifically draws the customer back or pushes them away. Long relied upon to explain a customer’s flitting from one company to another in search of the best experience, these surveys fall short of explaining the customer replies that pertain to the trust and respect of your employees.
Studies have shown that there is a direct link between satisfied employees and happy customers, so it makes good business sense to invest in discovering what your employees need to stay loyal and satisfied. This creates an environment of … Continue Reading…
Why Conduct Employee Surveys?
From postcards on the table at your favorite restaurant to letters after a brief hospital stay tucked in with your prescriptions, surveys represent the most effective way to secure an honest answer to: How did we do? More recently, these surveys have made their way into the workplace, providing a method of gauging employee attitudes at the office.
Spending 40 hours or more every week with the same people, there’s no question what type of outlook you want these people to have. A positive employee with a can-do attitude takes the prize every time, and not just because of how … Continue Reading…
The Importance of Customer Surveys
When it comes to learning about a company’s client base, there is rarely anything more effective than a customer satisfaction survey. For decades, these surveys have given customers a chance to voice their concerns and sing the praises of the industries with which they deal. Very few argue against the efficacy of these mini-quizzes, acknowledging the surveys as a landmark tool toward open communication with the consumer. What has come into question, however, is the best way to get solid responses to the quizzes and questions put forth.
The most commonly used methods of surveying clients involve contacting the customer … Continue Reading…
The State of Casino Gaming
Employee Engagement: Leading by Example
Surveys: Do You Need an Expert?