Monthly Archives: February 2007
Bad Customer Service Can Leave Your Company Feeling (Jet) Blue
In both large and small businesses throughout the world, customer service is the one constant that can make or break a company. The most coveted consumer for any company is one who maintains long-term loyalty, and a negative experience with a product or service can have a dramatic impact. As companies face increased pressure to maintain the bottom line in a global market, they face the dilemma of whether to spend money on improving customer service or cut costs and risk losing customers.
(PRWEB) – Feb. 23, 2007 – Poor customer service can derail the efforts of even the best … Continue Reading…
10 Factors That Affect Customer Satisfaction
There’s more to customer satisfaction than customer service. The most pleasant experience with a person can’t make up for bad food, faulty products or shipping delays. There are several factors – 10 of which are outlined here – that influence a customer’s decision to return or move on.
By Ken West
The customer is always right, right? Well, that’s what the playbook for any successful business says. Satisfying customers may seem like a no-brainer, but the methods and psychology behind securing a loyal following takes more than discount coupons and free balloons.
There are many entry points when examining customer … Continue Reading…
10 Employee Behaviors Bosses Hate Most
Every boss wishes for an office filled with happy, motivated and downright fantastic employees. … Dream on. The fact is there’s usually one bad apple in the bunch, and maybe many more. Bad behavior isn’t just the domain of the stereotypical boss; it’s a place many employees venture as well.
By Jan Stringer, Ph. D.
The bad boss, as personified by C. Montgomery Burns on “The Simpsons,” is a target that takes a pretty substantial drubbing throughout the media and society. The cantankerous and morally-bankrupt Burns takes on all the stereotypes of a manager, showing off his unquenchable need for … Continue Reading…
Tuning your Business to what Men and Women want.
Customer satisfaction drives a customer’s intent to return. Knowing the differences between what men and women want can give a business an edge to increase repeat business and profitability.
Successful business owners understand the importance of returning customers. Knowing the desires and values of customers is vital to survival. Many successful organizations now recognize the importance of regularly surveying their customers. A dedication to the survey process reaps the reward of increased knowledge about customer behavior and increased profitability.
But not all customers are alike. A recent study conducted by the National Business Research Institute (NBRI) examined the attitudes of … Continue Reading…
The State of Casino Gaming
Employee Engagement: Leading by Example
Surveys: Do You Need an Expert?