Monthly Archives: March 2007
5 Factors That Affect Your Employee’s Productivity
by Dr. Jan Stringer, Ph.D.
1. Attitude Is Everything
Happy employees are productive employees. And it doesn’t take a rocket scientist or a consulting firm to figure that one out. Negative attitudes can torpedo employee productivity much faster than nonstop basketball being streamed over the Web.
“An employee with a positive attitude usually enjoys the work that they do and feels empowered and recognized for their contributions,” said Henning. “An employee that is complacent and does not really enjoy their work, but is simply there for a paycheck usually does not produce at a high level, develops a bad attitude … Continue Reading…
Making Employee Productivity a Slam Dunk
If the competition is doing more with less, then employee productivity may be the issue. Low-output workers indicate a serious problem within any organization, forcing companies to adapt innovative techniques to increase employee productivity.
By Dr. Jan Stringer, Ph.D.
Does March Madness really drive employers crazy? It all depends on what you believe.
The term “lost productivity” is always kicked around this time of year. Are millions of employees checking in on the NCAA Tournament while checking out of their responsibilities at work?
Gauging employee productivity is not an exact science, but anything that gets in the way of workers’ … Continue Reading…
Casinos that Focus on Guest Service Hit the Jackpot
When it comes to guest services, it takes a formidable strategy to be successful in the gaming industry. Satisfying guests who aren’t too happy about dropping $500 at the craps table in 20 minutes can be extremely challenging. The bottom line for the casino is to use every possible angle of guest services to achieve what every executive wants from their customers: lifetime loyalty.
By Dr. Jan Stringer, Ph.D.
How did a small bingo parlor become the largest gaming company in the world? They focused on guest service.
Harrah’s Entertainment, Inc., which was recently purchased by two private equity firms … Continue Reading…

The State of Casino Gaming
Employee Engagement: Leading by Example
Surveys: Do You Need an Expert?