Monthly Archives: January 2008
InCharge Debt Solutions Recognized for Commitment to Outstanding Customer Service
ADDISON, TX: 23 January 2008
The National Business Research Institute (NBRI) is pleased to confer the distinction of Customer Satisfaction Excellence upon InCharge Debt Solutions, and welcome them to the NBRI Circle of Excellence.
“Customer Satisfaction drives Financial Performance” said Dr. Jan Stringer, Organizational Psychologist at NBRI. “This award is a result of InCharge Debt Solutions’ dedication to continually measuring and improving their customers’ satisfaction.”
To qualify for this honor, the organization must score at or above the 75th percentile when measured against NBRI’s Benchmarking Database and/or must improve 5 normative percentiles in total company score over the … Continue Reading…
National Business Research Institute to Award 2008 Circle of Excellence
The National Business Research Institute announces the NBRI Circle of Excellence Award to be given to those organizations that have shown a dedication to improving customer and/or employee satisfaction.
Recipients of the award will need to meet one of two criteria, either reaching the 75th percentile in Total Company Score when measured against NBRI’s Benchmarking Database or improving five (5) or more normative percentiles in Total Company Score over the previous survey.
NBRI’s founder, Dr. J.T. West, stated “This award is meant to recognize those companies and their management who have demonstrated a true concern for the continual improvement … Continue Reading…
4 Steps to Obtaining “WOW!” Results from Employee Research
Nearly everyone sets goals. Many people set goals at the beginning of a new year. These New Year’s resolutions are notoriously short-lived. By the end of January these goals are often abandoned or forgotten. Why is it that few people seem to be able to stick to their New Year’s resolutions and even fewer manage to make dramatic, lasting changes?
The answer has to do with the difficulty of changing. Goals inevitably involve making changes – either in our thinking or behavior. Whether it is our eating habits, exercise habits (or lack thereof), time-management, or organizational skills; it is difficult … Continue Reading…
The State of Casino Gaming
Employee Engagement: Leading by Example
Surveys: Do You Need an Expert?