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Monthly Archives: February 2009

Revealing Hidden Threats to Your Business

business-caution I grew up in a cold climate in the northern United States. Winter consisted of months of grey days, freezing temperatures, snow, and ice. I learned to drive in snowy and icy conditions. My parents were cognizant of the importance of teaching me what to do if my vehicle began to slide on the ice and how to regain control. They taught me to be cautious whenever the weather conditions were untenable. Thus, I was well prepared to drive in threatening conditions and always proceeded carefully in order to avoid an accident.

Unfortunately, we are not always aware when threatening … Continue Reading…


Posted in Customer Surveys, Downloads, Employee Surveys, Whitepapers | Leave a comment

Mission Statements: Is Yours Just Ink on Paper?

survey-inkblot Do you know your organization’s mission statement? Can you recite it word for word? Most would answer no to this question. But can you even summarize the general idea behind the mission statement? If the answer to this question is no, then what is the point of having a mission statement?

A mission statement is a call to order within the corporate proving ground. It is a statement that initiates action, formulates direction, and maintains key core values for all within the organization to follow. This serves as a template and defines the action and purpose of the corporate Continue Reading…


Posted in Downloads, Employee Surveys, Whitepapers | Leave a comment

How to Conduct a Survey – Take Action

Take Action
survey-action You’ve come this far. If you’ve conducted your survey yourself, and conducted it correctly, it has been a long process, hopefully made easier by this series of articles.
Don’t take your foot off of the gas now! Once you have analyzed your data, do something about it!

You now know the root cause(s) of your issues(s). Brainstorm on ideas to correct the issues, construct a plan of action, and get to work.
If you do not follow through on the results of your survey research,

you have wasted your time and money and that of your customers … Continue Reading…


Posted in Customer Surveys, Downloads, Employee Surveys, Whitepapers | Leave a comment

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  • RT @britopian Transform Your Employees into Passionate Advocates #employee #engagement
    http://t.co/Ie57m6UR
    2012/02/03 14:12
  • RT @knowledgebishop In the era of empowerment, rude brands will leak customers like a wet paper sack. #custserv #netpromoter
    2012/02/03 13:50
  • RT @allegiancetweet Why employee motivation is key to business success, #infographic included: #employee #engagement
    http://t.co/SqN1o0zG
    2012/02/03 11:10
  • RT @leslycardec The Future of Work: #Employee #Retention via Power of Recognition via @socialcast (@RandstadUS data)
    http://t.co/0q80gDxM
    2012/02/03 10:08