Monthly Archives: March 2009
Survey Time? Lathem Corporation hires NBRI to conduct customer surveys.
Addison, TX – March 12, 2009:
Time, labor, and security manufacturer, Lathem has selected NBRI to conduct a customer satisfaction survey. With a wide variety of products ranging from door locks to digital time clocks and employee tracking software, Lathem seeks to improve their customer’s experience with direct feedback.
NBRI, the National Business Research Institute, a leading research firm in the area of organizational psychology will conduct the study in 2009. By studying the foundations of customer satisfaction, the NBRI survey and analyses will identify action items enabling Lathem to increase its customers’ satisfaction and intent to return.
About … Continue Reading…
Employee Engagement in Trying Economic Times
In general, NBRI has not seen a decline in employee engagement across our client studies. Steady and/or increased engagement scores are what we would expect to see during a period when employee priorities are changing from ‘increased compensation’ to ‘stable compensation and job security.’ Most employees recognize that their job stability is directly tied to the success of the company. As such, we expect motivation and productivity to increase.
However, employee attitudes and perceptions are specific to the companies in which these employees work and are heavily influenced by the way in which management acts during these trying economic times. … Continue Reading…
Survey Reveals That We Can Survey Anything
The value of survey research cuts across all industries and disciplines. It’s a tool for collecting information that can improve customer satisfaction, offer insight into a company product, pinpoint the mood of the voter and gauge public opinion on social issues. But definitive research for mainstream purposes isn’t the only use for surveys. Occasionally, surveys can be used for the downright bizarre and can come up with some, shall we say, unique results.
A recent survey conducted by Canadian researches sparked interest here at NBRI in some of the more off-beat surveys. The survey was timed to correspond with … Continue Reading…
Happy in high tech? Ktech selects NBRI to conduct Employee Satisfaction Survey.
High tech firm Ktech selects National Business Research Institute to conduct survey at their facility in Albuquerque, New Mexico.
Addison, TX (PRWEB) March 2, 2008 — High technology firm Ktech has selected NBRI to conduct an employee satisfaction survey at their facility in Albuquerque, New Mexico. With clients such as Sandia National Laboratories, and core business capabilities related to nuclear physics, Ktech seeks to improve their hard science based services by looking at human factors.
NBRI, the National Business Research Institute, a leading research firm in the area of organizational psychology will be conducting the inquiry this month. By studying … Continue Reading…
WOULD YOUR CUSTOMERS TIP YOU?
Super Bowl Sunday is known as one of the busiest days for pizza parlors nationwide. Pizza orders increase by 50 to 100% during the Super Bowl compared to a regular Sunday. Some of the large pizza parlors around the country even hold pep rallies to get their delivery people excited. The delivery people will be run ragged all over town, but hope to end the night with a lot of tip money in hand. In fact, while a typical tip for a pizza delivery is roughly $2, it has been reported that on Super Bowl Sunday, tips can rise to … Continue Reading…
The State of Casino Gaming
Employee Engagement: Leading by Example
Surveys: Do You Need an Expert?