Monthly Archives: May 2009
Social Networks Benefit Employees and Customers
Social media provides users with information via blogs, podcasts, and webinars. Users write reviews or create forums, wikis, and videos. Users connect with each other and providers through virtual worlds and social network communities.
“Social networking has caused a fundamental and transformational shift in the way that people are connecting, knowledge is being shared and information is flowing,” says Charles B. Kreitzberg, Ph.D., CEO of Cognetics, a firm dealing with the human aspects of computer technology.
About 50% of large companies and 75% of small ones (fewer than 500 employees) are using social media of all types. Of those, it … Continue Reading…
Posted in Customer Surveys, Downloads, Employee Surveys, Whitepapers
Leave a comment
Customer Loyalty: What it is and Why it’s Important
The State of Casino Gaming
Employee Engagement: Leading by Example