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Monthly Archives: December 2009

(Un)Customer Service=Customer (Dis)Satisfaction

satisfied-customer A friend’s elderly mother purchased a new car. She opened the owner’s manual to figure out how to set her favorite radio stations before driving home. Imagine her surprise to find that the sales person had already programmed the radio stations in the new car from her old one! A friend stopped on her way home from a manicure, saying she just had to tell someone about the experience she had with her manicurist, who not only walked her to her car and opened the door but put the key in the ignition and started the car so my friend … Continue Reading…


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  • RT @britopian Transform Your Employees into Passionate Advocates #employee #engagement
    http://t.co/Ie57m6UR
    2012/02/03 14:12
  • RT @knowledgebishop In the era of empowerment, rude brands will leak customers like a wet paper sack. #custserv #netpromoter
    2012/02/03 13:50
  • RT @allegiancetweet Why employee motivation is key to business success, #infographic included: #employee #engagement
    http://t.co/SqN1o0zG
    2012/02/03 11:10
  • RT @leslycardec The Future of Work: #Employee #Retention via Power of Recognition via @socialcast (@RandstadUS data)
    http://t.co/0q80gDxM
    2012/02/03 10:08