Blog Archives
Creative Employee Engagement Ideas
There are many lists of basic employee engagement ideas, but sometimes you need something really different to give employee engagement a boost. Below are a few creative ideas to improve employee engagement.
Free Lunches – Most employees are intimately familiar with the lunch grind. Making sandwiches the night before or facing the fast food lunch rush is always a hassle. An agitated employee is not an engaged employee. Returning to the office after grinding your teeth in the drive-thru line isn’t good. Providing lunch at the office may seem expensive, but it’s difficult to put a price on a happy … Continue Reading…
The Productivity Problem
It seems that the larger the business, the better the internal data. Expense reports and quarterly earnings are parts of a well-oiled business machine. However, you can’t find an answer to your productivity problem even though your leadership team has pored over every morsel of data available to them. Or, you may not be aware your company has a productivity problem. Maybe you’ve been lead to believe the current output is the best you can achieve. Take a look at the following three productivity factors, and you’ll begin to get a sense of where you stand:
Tools: The first part … Continue Reading…
Customer Service: The Power of Social Listening
The opportunity to provide better customer service improves as technology becomes more innovative. The Internet boom has made customer service easier for your customers via email, Twitter, Facebook, and LinkedIn. However, you may still be missing a huge customer service opportunity.
Hundreds of millions of people use the Internet daily. And, just as people are unique, there are millions of online conversations that are vastly different from each other. Somewhere, in one of the many online streams, someone is talking about your brand or company. It could be good, but knowing what we know from our customer service research, … Continue Reading…
Employee Engagement: The Generational Value Gap
Engaged employees work more efficiently and produce higher-quality work. There are many employee engagement elixirs that claim to cure your unengaged employees. However, one key concept foils any one-size-fits-all solution: Your employees don’t all hold the same workplace value set. It’s important to look at your employees from multiple perspectives, especially generational differences, rather than viewing them as simple cogs that complete a machine.
Some workplace values become less important as life moves from generation to generation while new ideas and concepts can suddenly become the most important aspect of work life. Your workforce is likely comprised of several different … Continue Reading…
What is Customer Experience?
We spend a lot of time discussing customer service – how to improve it, how to streamline it, how to stay ahead. However, customer service is only one part of the customer experience. Put yourself in your customer’s shoes through their entire interaction with your company. That’s what the customer experience is – your advertisements, your customer service, your store or website – everything.
While raw data may indicate that a customer had their problem resolved, it may not show that they spent 57 minutes on hold while being transferred four times. That customer will not be entirely satisfied, despite … Continue Reading…