Customer Surveys | Employee Surveys | Satisfaction Surveys
When you go into the office tomorrow, look around. How many employees appear to be really engaged in their work? And, how many employees appear to be there just to get a paycheck? How do you know? At the other end of the continuum, if someone were to ask you how many of your customers are … [Read more...]
Decision makers in organizations often use questionnaires, interviews, or focus groups to gather information at one point in time. Opinions and feedback from various stakeholders are gathered, sorted and analyzed before decisions about products or services are made and implemented. This … [Read more...]
Many of you have done it, me included. You’ve put together a questionnaire that is too cluttered and too long. Survey questions were unclear and did not flow. Some survey questions were confusing and did not mean the same thing to everyone. And, respondents were asked to remember dates and … [Read more...]
In the global marketplace, customers expect to get what they want when they want it, where they want it, how they want it, in the quantity they want, at the quality they want, and at a price they are willing to pay. But, satisfying customers through competitive pricing, innovative products, or … [Read more...]
Have you stayed at a hotel recently? Was the staff attentive? Was the room clean? Were the halls quiet? How was the food? Would you stay there again? We decide whether we will continue to patronize our usual haunts based on how we ‘feel’ as a result of doing business with people there. As is … [Read more...]
