Customer Surveys | Employee Surveys | Satisfaction Surveys
Laurie Ruettimann, writer for The Cynical Girl and Punk Rock HR, recently wrote a piece on how she overcame the depressing aspects of her job (professional speaking) to continue doing it and improving. Human resources professionals often fall into the trap of believing that successful, … [Read more...]
United Kingdom news outlets have been buzzing about the National Health Service (NHS), and justifiably so. A recent report has shown that there were 1,200 unnecessary deaths at the Stafford Hospital between 2005 and 2008. A full investigation was launched after the Mid Staffordshire NHS … [Read more...]
Great customer service starts from the very first time a customer comes in contact with a product or company. Customers gauge their experience through a filter of feelings, thoughts, and emotions. When a customer contacts a company with a complaint, it is the job of the customer service … [Read more...]
Many companies have employees scattered across departments, separate floors, or even the entire U.S. Large companies may have employees on different continents in different time zones. This separation can restrict the amount of camaraderie and trust that can be developed. Bitterness can even … [Read more...]
Having a global fan base of loyal customers is a goal of every company. Companies such as Apple and Coca-Cola are often cited as role models for their ability to establish an impressive following. These companies have spent decades and learned many lessons the hard way about cultivating this … [Read more...]
