ADDISON, TX: 4 February 2008 — The National Business Research Institute (NBRI) is pleased to confer the distinction of Employee Satisfaction Excellence upon Crowley Maritime Corporation, and welcomes them to the NBRI Circle of Excellence.
“Crowley Maritime Corporation began the Best Practice of Continuous Improvement with their first Employee Survey in 2006. Through continued employee survey research and targeted action, Crowley Maritime Corporation has realized great gains in employee satisfaction, which drives customer satisfaction, which in turn has sustained their impressive financial growth,” said Dr. Stringer.
“Employee Satisfaction drives Customer Satisfaction, which in turn drives Financial Performance” said Dr. Jan Stringer, Organizational Psychologist at NBRI. “This award is a result of Crowley Maritime Corporation’s dedication to continually measuring and improving their employees’ satisfaction.”
To qualify for this honor, the organization must score at or above the 75th percentile when measured against NBRI’s Benchmarking Database and/or must improve 5 normative percentiles in total company score over the last survey.
NBRI conducts Customer and Employee Psychological Research for large businesses, and ‘reads the minds’ of these human factors that so significantly impact NBRI’s Client Organizations.
Crowley Maritime Corporation is a diverse worldwide maritime transportation and logistics services company.
National Business Research Institute, Inc.
15305 Dallas Parkway; 3rd Floor
Addison, TX 75001
800-756-6168
www.nbrii.com
Crowley Maritime Corporation
9487 Regency Square Boulevard
Jacksonville, FL 32225
800-CROWLEY
www.crowley.com
Customer Loyalty: What it is and Why it’s Important
The State of Casino Gaming
Employee Engagement: Leading by Example