The keys to thriving at work are not just based on ambition, smarts and playing office politics. According to recent research, how people succeed or fail can be based on the support and involvement they have with friends in the workplace.

Poor management doesn’t just drag down employee morale; it has consequences on the bottom line. Through the use of employee surveys, senior management can diagnose the problem, identify the poor supervisors, and make sure profits and productivity stay on course.

The Customer Loyalty Clause; Keep Online Holiday Shoppers Smiling In the mid-1990s, Amazon.com, Dell and Cisco systems were among the first major players to start selling products over the Internet, launching an online buying revolution that has shown tremendous growth year after year.

Oct. 19, 2006 – There may be no greater sign of customer loyalty than hundreds of consumers risking a parking ticket for a large yogurt. It's likely Hyekyung Hwang, owner of a Los Angeles-based frozen yogurt stand called Pinkberry, did her customer loyalty marketing research before taking her first order. The unassuming shop has a cult following and has become a media darling, simply by offering a low-calorie treat. According to a recent Los Angeles Times story, lines last 20 minutes, patrons scoff at potential parking fines, and neighbors complain about congestion – all to get a taste of the secret Pinkberry recipe.

As continued from my last entry... The 5 Definitive Rules to Increasing Customer Loyalty