Every boss wishes for an office filled with happy, motivated and downright fantastic employees. … Dream on. The fact is there’s usually one bad apple in the bunch, and maybe many more. Bad behavior isn’t just the domain of the stereotypical boss; it’s a place many employees venture as well.

Customer satisfaction drives a customer’s intent to return. Knowing the differences between what men and women want can give a business an edge to increase repeat business and profitability.

Surveys come in all shapes, styles and sizes, and one of the most important factors in implementing a survey is selecting the deployment methodology. The telephone survey has been used for some time, but some of its shortcomings have opened the door for other forms of collecting information.

The keys to thriving at work are not just based on ambition, smarts and playing office politics. According to recent research, how people succeed or fail can be based on the support and involvement they have with friends in the workplace.

Poor management doesn’t just drag down employee morale; it has consequences on the bottom line. Through the use of employee surveys, senior management can diagnose the problem, identify the poor supervisors, and make sure profits and productivity stay on course.