As continued from my entry yesterday: Making Employee Productivity a Slam Dunk

If the competition is doing more with less, then employee productivity may be the issue. Low-output workers indicate a serious problem within any organization, forcing companies to adapt innovative techniques to increase employee productivity.

When it comes to guest services, it takes a formidable strategy to be successful in the gaming industry. Satisfying guests who aren’t too happy about dropping $500 at the craps table in 20 minutes can be extremely challenging. The bottom line for the casino is to use every possible angle of guest services to achieve what every executive wants from their customers: lifetime loyalty.

In both large and small businesses throughout the world, customer service is the one constant that can make or break a company. The most coveted consumer for any company is one who maintains long-term loyalty, and a negative experience with a product or service can have a dramatic impact. As companies face increased pressure to maintain the bottom line in a global market, they face the dilemma of whether to spend money on improving customer service or cut costs and risk losing customers.

There’s more to customer satisfaction than customer service. The most pleasant experience with a person can’t make up for bad food, faulty products or shipping delays. There are several factors – 10 of which are outlined here – that influence a customer’s decision to return or move on.