A February report released by The Conference Board – a market information company that also produces the Consumer Confidence Index – found that, for the first time ever, fewer than 50 percent of Americans were satisfied with their jobs. Young workers led the way with just 39 percent job satisfaction, followed by the 45-54-year-old age group, which has the second-lowest level of satisfaction at 45 percent.

Office politics can be difficult to define, but one thing is certain: there’s no getting around them. For some, mastering office politics is the key to their careers. Others would like to avoid them altogether. And the impact on employee morale, , depending on whom you ask, can range from favorable to fatal.

As continued from my entry yesterday: Making Employee Productivity a Slam Dunk

If the competition is doing more with less, then employee productivity may be the issue. Low-output workers indicate a serious problem within any organization, forcing companies to adapt innovative techniques to increase employee productivity.

When it comes to guest services, it takes a formidable strategy to be successful in the gaming industry. Satisfying guests who aren’t too happy about dropping $500 at the craps table in 20 minutes can be extremely challenging. The bottom line for the casino is to use every possible angle of guest services to achieve what every executive wants from their customers: lifetime loyalty.