Wouldn’t it be great if a magical crystal ball really existed that would reveal to you the secrets of what your customers want as well as the secret to keeping them returning to your business to increase profitability? It does exist. Only there is nothing magical about it – it is scientific.

Dr. Cynthia Shinabarger Reed, an Organizational Psychologist with the National Business Research Institute (NBRI) recently presented a paper at Oxford University for a session of the Oxford Round Table. The paper "A Survey of Perceptions of, Attitudes Toward, and Trust in United States Government" covered the results of a study conducted by NBRI.

ADDISON, Texas – August 30, 2007 – The legend of the bad boss has been chronicled throughout the ages, but the online revolution has shed new light on the issue – so much so that lawmakers are getting involved. Bullying bosses are in the sights of a handful of legislators, who contend that employees should be allowed to sue their supervisors for being rude, abusive, obnoxious, or basically a combination of all three. At least four state legislatures – Vermont, New York, New Jersey and Washington – are considering bills that would allow employees to seek damages for having to endure an “abusive work environment.”

Low unemployment and global opportunities make U.S. employees very confident in their jobs.

The airline industry has flown straight into a storm of problems. Cost-cutting, security concerns and economic uncertainty have clipped the wings of a once proud and respected industry that struggles every day to deliver customer satisfaction to millions of consumers. When an industry is ranked lower in customer satisfaction than the Internal Revenue Service, it’s a sign that there’s trouble brewing. That’s where the airline industry finds itself, battling some bumpy turbulence following a May report from the University of Michigan.