There are many costs involved in doing business. One of these costs is turnover. When employees leave the organization, they represent investments that are no longer reaping dividends.

Turnover involves separation costs including:

• the costs incurred for exit interviews, and
• administrative functions related to the employee’s exit.
  

Replacement costs include:

• the costs of attracting new applicants,
• entrance interviews, testing,
• travel/moving expenses,
• preemployment administrative expenses,
• medical exams,
• acquisition and dissemination of information, and
• training costs.
  

The National Business Research Institute (NBRI) is pleased to confer the distinction of Employee Satisfaction Excellence upon Torrance Memorial Medical Center, and welcomes them to the NBRI Circle of Excellence.

The Torrance Memorial Medical Center in Torrance, California is a locally governed, 376-bed, non-profit medical center in the Los Angeles suburb whose purpose is to provide quality healthcare services, predominately to the residents of the South Bay, Peninsula and Harbor communities.

The National Business Research Institute (NBRI) is pleased to confer the distinction of Employee Satisfaction Excellence upon The Toro Company, and welcomes them to the NBRI Circle of Excellence.

“The Toro Company began the Best Practice of Continuous Improvement with their first Employee Survey in 2005. Through continued employee survey research and targeted action, The Toro Company has realized great gains in employee satisfaction, which drives customer satisfaction, which in turn has sustained their impressive financial growth,” said Dr. Jan Stringer, Organizational Psychologist at NBRI.

The National Business Research Institute (NBRI) is pleased to confer the distinction of Customer Satisfaction Excellence upon Quiktron, Inc., and welcomes them to the NBRI Circle of Excellence.

“Quiktron, Inc. began the Best Practice of Continuous Improvement with their first Customer Survey in 2004. By combining customer and employee survey research with targeted action, Quiktron, Inc. has realized great gains in employee satisfaction, which drives customer satisfaction, which in turn has sustained their impressive financial growth,” said Dr. Jan Stringer, Organizational Psychologist at NBRI.

ADDISON, TX: February 2008 — The National Business Research Institute (NBRI) is pleased to confer the distinction of Customer Satisfaction Excellence upon the SunTrust Mortgage Wholesale Division, and welcomes them to the NBRI Circle of Excellence.

“The SunTrust Mortgage Wholesale Division began the Best Practice of Continuous Improvement with their first Customer Survey in early 2007. As a result of customer survey research combined with targeted action, the SunTrust Mortgage Wholesale Division has realized great gains in customer satisfaction, which has sustained their impressive growth,” said Dr. Stringer.

Alex Jacobs, Executive Vice President and National Production Manager for SunTrust Mortgage’s Wholesale Division adds, “We are grateful to be recognized by NBRI for our commitment to customer service. We value the feedback our brokers provide to us, and use it to make improvements in our products and services.”