Tuesday, January 29, 2008

ADDISON, TX: 23 January 2008

NBRI_Circle_of_Excellence_6The National Business Research Institute (NBRI) is pleased to confer the distinction of Customer Satisfaction Excellence upon InCharge Debt Solutions, and welcome them to the NBRI Circle of Excellence.

“Customer Satisfaction drives Financial Performance” said Dr. Jan Stringer, Organizational Psychologist at NBRI. “This award is a result of InCharge Debt Solutions’ dedication to continually measuring and improving their customers’ satisfaction.”

To qualify for this honor, the organization must score at or above the 75th percentile when measured against NBRI’s Benchmarking Database and/or must improve 5 normative percentiles in total company score over the last survey.

posted on Tuesday, January 29, 2008 2:29:43 PM (Central Standard Time, UTC-06:00)  #    Comments
 Tuesday, January 22, 2008

NBRI_Circle_of_Excellence The National Business Research Institute announces the NBRI Circle of Excellence Award to be given to those organizations that have shown a dedication to improving customer and/or employee satisfaction.

Recipients of the award will need to meet one of two criteria, either reaching the 75th percentile in Total Company Score when measured against NBRI’s Benchmarking Database or improving five (5) or more normative percentiles in Total Company Score over the previous survey.

posted on Tuesday, January 22, 2008 10:03:05 AM (Central Standard Time, UTC-06:00)  #    Comments
 Thursday, January 17, 2008

New-Years-resolutions Nearly everyone sets goals. Many people set goals at the beginning of a new year. These New Year’s resolutions are notoriously short-lived. By the end of January these goals are often abandoned or forgotten. Why is it that few people seem to be able to stick to their New Year’s resolutions and even fewer manage to make dramatic, lasting changes?

The answer has to do with the difficulty of changing. Goals inevitably involve making changes – either in our thinking or behavior. Whether it is our eating habits, exercise habits (or lack thereof), time-management, or organizational skills; it is difficult to change well-established habits. Once we become accustomed to thinking or behaving in a certain way, it becomes automatic. We no longer have to engage in cognitive effort to perform the behavior. Changing a habit however, takes a great deal of cognitive effort, especially at first. We must think about the behavior we want to change and how we will go about it.

The same is true in organizations. If change is difficult for an individual, think about how difficult it is for a company to make changes. Organizations are made up of many individuals and when a company tries to implement changes on a macro level, the individuals within that company may resist. But change is a necessary part of survival in today’s dynamic environment and when a company commits to making positive changes the rewards can be great.

posted on Thursday, January 17, 2008 2:21:58 PM (Central Standard Time, UTC-06:00)  #    Comments