Going for the Gold

Every two years athletes from all over the world gather to compete in either the summer or winter Olympic Games. They all come with the same goal in mind—to beat the competition and win a medal, preferably a gold one. As spectators watch the games in person or on television, they are seeing the end result of a process that involved years of preparation. It reminds me of the process that those of us in business experience as we use customer and employee surveys and strive to improve our businesses to achieve “best in class” standing. In this paper I … Continue Reading…