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Survey Root Cause Analysis

The sole purpose of the root cause analyses is to identify the smallest number of issues that can be shown to drive, control, or predict the largest number of issues within an organization. Few survey research firms have the capability of determining an organization’s root causes because the capability stems from an intimate understanding of psychological research and higher order statistics, and few firms employ individuals with such education and training.

As a result of conducting empirical research through NBRI, management is challenged by both the advantage of incisive, astute intelligence of the psychology of the target population, and what … Continue Reading…


NBRI - Survey Root Cause Analysis (6)
Posted in Customer Surveys White Papers, Downloads, Employee Surveys White Papers, White Papers

The Winning Employee-Customer Link

In recent years, many in the academic and popular business press have grabbed hold of a very intuitive realization: positive work attitudes and greater commitment and loyalty among employees all feed directly into greater customer satisfaction and loyalty. Why? Well there are several important reasons.

First, when top management advocates the importance of focusing on customer needs and wants, it will be the committed loyal employees (as opposed to indifferent or negative employees) who embrace this vision, take up the customer charge, and actually make it happen.

Second, person-to-person relationships are at the heart of business, especially in service industries, … Continue Reading…


NBRI - The Winning Employee-Customer Link (14)
Posted in Customer Surveys White Papers, Downloads, Employee Surveys White Papers, Gaming & Hospitality Surveys White Papers, White Papers

Surveys May Head Off Potential Suits If the Boss Is Bad, Survey the Situation

The legend of the bad boss has been chronicled throughout the ages, but the online revolution has shed new light on the issue – so much so that lawmakers are getting involved.

Bullying bosses are in the sights of a handful of legislators, who contend that employees should be allowed to sue their supervisors for being rude, abusive, obnoxious, or basically a combination of all three. At least four state legislatures – Vermont, New York, New Jersey and Washington – are considering bills that would allow employees to seek damages for having to endure an “abusive work environment.”

“What we’re … Continue Reading…


Posted in Employee Surveys | Leave a comment

Soliciting Employee Feedback: Getting Results

Every human resource professional knows that a company is only as good as its employees. That’s why it’s so important to get their feedback and respond to their needs, their ideas, and their suggestions and fast.

If you could read your employees’ minds, you’d have higher retention rates, lower absenteeism, improved productivity, better customer service, and better morale. While mind-reading remains in the realm of sci-fi, you can do the next best thing: ask employees what they’re thinking.

Employee surveys are the most effective way to tap into the thoughts of the workplace. Soliciting feedback should be a regular part … Continue Reading…


NBRI - Soliciting Employee Feedback Getting Results (5)
Posted in Downloads, Employee Surveys White Papers, White Papers

Managing Teamwork

Beyond Teambuilding Seminars

 Managers value teamwork because it results in a more effective and profitable organization. In addition to the typical benefits expected from teamwork, our research shows that workgroups with higher teamwork:

  • care more about the quality of their work,
  • are better at learning from their experiences (acquiring and using information), and
  • are better able to resolve their problems at work.

What can you do when teamwork is low?

The 1990′s solution: the teambuilding seminar. Many groups have found teambuilding experiences to be helpful. However, when you take a group of employees who have not worked well as a … Continue Reading…


NBRI - Managing Teamwork (7)
Posted in Downloads, Employee Surveys White Papers, White Papers
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