ClearPath Feedback Management

When NBRI was founded in 1982, our biggest challenge was convincing Executives that they needed to obtain feedback from their employees and customers.  Most could not even imagine why it would be of value, or how it could benefit their organizations.  Today, listening to the two, powerful forces of employee and customer opinion is not only a common practice, but a best practice, and innumerable means of obtaining this feedback exist, from pop-ups on websites, to comment cards and suggestion boxes, to paper and telephone surveys, to online surveys that are smartphone compatible, social networking sites, and much more.  There is certainly no shortage of data on what people think today!

The overabundance of data on human opinions has resulted in a critically important issue facing today’s Organizations:  ‘What does it all mean?’  How can one reconcile the spurious comments from an unrepresentative sample on Twitter or Trip Advisor with scientific fact from legitimate research?  How can one reconcile employee opinion with customer opinion of the same organization, if the two differ radically?  How can Management streamline multiple feedback systems, glean the most important lessons, and take the most important actions in the most efficient manner possible?  In short, how does one make sense of all of the noise, and realize the greatest return on investment possible?  Whether you share these concerns, or are just beginning to establish your first feedback system, NBRI has the expertise to assist you where you are, and lead you to greater levels of organizational performance for decades to come!

NBRI’s ClearPath Feedback Management is a comprehensive solution for all of your feedback systems including Employee, Customer, and Market Research, and includes all of the following in every study:

Whether you want to conduct your first employee survey, or already have numerous surveys in deployment at all times, please contact us for a free, no obligation assessment of how we can help you save time, save money, and maximize your ROI from all of your feedback systems with ClearPath Feedback Management!