WHY ARE CUSTOMERS ABANDONING YOUR BUSINESS?
Customer Loss Review: A survey designed to allow organizations to learn why customers stop doing business with them and discover what to do to prevent additional losses.
NBRI’s Customer Loss Review program collects and analyzes data from lost customers to identify common characteristics of the population, and gives you the tools to win them back! Data is collected on:
- Factors damaging your brand
- Elements your customers want and need
- Factors damaging your customer loyalty
- Reasons customers leave
NBRI asks the right questions to get to the root causes of customer behavior, and identifies the action plans you need to implement to recover the business. With these specialized customer surveys, NBRI empowers your organization to make the leap from decline to growth.
All NBRI Customer Surveys may be coupled with NBRI’s Service Recovery Monitor through which high-risk customers’ contact information and survey responses are provided to designated client personnel for immediate follow-up.