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360 Degree Surveys

IMPROVE MANAGEMENT STYLE, SUPERVISION, CAREER DEVELOPMENT, MANPOWER PLANNING. IDENTIFY LEADERSHIP TRAINING NEEDS.

360 degree survyesNBRI’s 360 Degree Surveys combine feedback from an employee’s immediate sphere of influence.  Each of the following sources provide their perceptions of the employee:

  • Supervisor(s)
  • Peers
  • Subordinates, and
  • Self-evaluation

Feedback from external sources, such as customers or vendors, may be included.  The 360 Degree Survey may replace or augment Performance Reviews for key management personnel.

Sample NBRI 360 Degree Survey questions include:

  • Communicates effectively
  • Listens well
  • Coaches employees who have skill or competency deficiencies
  • Encourages employees to do what is right
  • Is ethical
  • Is approachable
  • Will yield to another’s opinion
  • Usually considers other ways of doing things
  • Accommodates other styles and approaches
  • Is comfortable with uncertainty
  • Is trusted with confidential information

Armed with the knowledge of how one is perceived from multiple viewpoints, each manager is able to pinpoint their personal training needs, define their career path with milestones, and become a more effective member of the management team.


360 Degree Surveys Case Study

A large regional bank contacted NBRI to conduct Employee 360 Degree Surveys as part of its newly implemented performance management system. Implementing 360 Degree Surveys was a solution to one of the Root Causes identified by the recently completed NBRI Employee Satisfaction Survey.

Each employee was asked to rate their peers, subordinates, and supervisors. With a 98% response rate, the results achieved were at a 95% Confidence Level. Management could be certain that the results of the 360 Degree Surveys truly reflected the perceptions of employee performance.

The survey results were incorporated into the employees’ individual performance plans. Working closely with Human Resources, company managers and employees were able to obtain constructive feedback that enabled them to improve communication skills, increase responsiveness, and understand how they were perceived by others in the workforce.

Subsequent Employee Satisfaction Survey results showed significant increases in career development, interdepartmental relations, and feedback effectiveness. Also, employee engagement rose by 20%, which positively impacted customer relations and customer intent to return.

The Standard NBRI 360 Degree Survey includes 75 questions covering 15 Topics, requiring 15 to 20 minutes to complete, and is customized to achieve each organization’s specific goals for their study.

Standard 360 Degree Survey Topics

Developing People Flexibility Fostering Relationships
Handling Ambiguity Integrity Interpersonal Skills
Leading Change Learning Agility Managing Conflict
Managing Performance Organization Skills Planning
Results Driven Performance Strategic Agility Vision

  • Onboarding Surveys

    provide clients with targeted actions for reducing turnover.

  • Employee Attitude Surveys

    provide a way to improve productivity and commitment by identifying the root causes of workplace attitudes.

  • Employee Engagement Surveys

    measure the extent to which employees are passionate about their work and emotionally committed to their coworkers and company.

  • Employee Opinion Surveys

    can be morale-boosting for those who may not have many other opportunities to express their views confidentially.

  • Employee Satisfaction Surveys

    allow for increased productivity, job satisfaction, and loyalty by identifying the root causes of employee satisfaction and targeting these areas.

  • Organizational Assessment Surveys

    offer accurate identification and measurement of the key drivers of financial performance of a company.

  • Employee Exit Interviews

    obtain valuable feedback from previous employees. They are used to reduce turnover, whether in a demographic, a particular job position, or overall.


360 Degree Survey Related White Papers

360 Degree Feedback – Known as multi-source feedback, multi-rater feedback, multi-source assessment, and the full-circle appraisal, 360 degree feedback has taken hold across America in organizations large and small. In fact, research indicates that over 90% of Fortune 1000 companies use some type of multi-source feedback.

View all Employee Survey White Papers by NBRI.

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