Assess and Improve Guest Loyalty
Gaming & Hospitality Survey: A survey designed to evaluate the casino environment, casino services, hotel services, and food & beverage services as they relate to overall guest satisfaction and intent to return.
NBRI’s Guest Surveys provide targeted information to improve guest satisfaction and loyalty:
- Improve the guest experience.
- Increase share of wallet.
- Increase guest recommendations of your property to others.
- Tie improvement goals to management compensation plans.
- Use hard data to continually improve guest loyalty, satisfaction, and intent to return.
NBRI’s ClearPath Analytics provide critical insight into the complex, psychological factors affecting share of wallet and customer intent to return, and therefore, your financial performance. Then, NBRI’s ClearPath Action Process provides the actions needed to improve the most important issues affecting guest revenues.