Assess and Improve Your Healthcare Organization
Hospital Survey: A survey or surveys designed to evaluate hospital image and behavior as they relate to patients, employees, and physicians.
NBRI’s Patient Satisfaction Surveys, Physician Satisfaction Surveys, and Hospital Employee Surveys provide insight into the complex, psychological factors affecting many key areas of operation, including but not limited to:
- The Patient Experience
- Physician and Employee Behavior
- Friendliness, Helpfulness, and Wait Time
- Patient Support Services
- Dietary Services
- Hospital Website
NBRI identifies the organization’s strengths and weaknesses based on hard data from each population, rather than a handful of highly-vocal employees or patients. In addition, NBRI’s ClearPath Analytics provide critical insight into the factors affecting the patient experience, and NBRI’s ClearPath Action provides the actions needed to improve the root causes of financial performance: patient satisfaction and intent to recommend.