Assess your healthcare organization and discover how to improve it.
- Is the healthcare you provide meeting patient expectations?
- How willing are physicians to make referrals to your hospital?
- What is the likelihood that patients will recommend your hospital to others?
- How are you viewed in relation to your competitors?
- Do you have the data to make informed decisions about patient loyalty and physician referrals?
Patient Satisfaction and Hospital Employee Surveys
Identify the factors that enhance loyalty and increase revenues.
Hospital Employee Survey Case Study
A West Coast Hospital with over 1,800 employees contacted NBRI for assistance in assessing the thinking of its employees. Being a leading healthcare provider, the client understands the importance of routinely evaluating the psychological health of its employee base. In addition, it is a well-known fact that hospital employee surveys are a best practice of global leaders.
The NBRI standard hospital employee survey was deployed by paper over a two-week period in order to cover all shifts, as well as weekend and weekday employees. Job title was another important demographic segregation of the data. A 93% response rate provided preliminary indications of an involved and committed workforce.
The NBRI Root Cause Analysis identified a forbearing management style at work within the Hospital as the driver of 48% of all survey items. This single root cause was driving employees to be forthcoming about reporting patient errors, which in turn lowered employee stress and organizational liability, and enabled management to take corrective systemic action and reduce the number of errors made.
NBRI recommendations to leverage this positive finding were followed, resulting in increased scores of the root cause as well as all items driven by it within one year of the initial assessment. Indeed, when asked if employees would recommend the Hospital to family and friends for healthcare, the scores were above the 90th percentile for all job titles at the second assessment, an increase of over 15 normative percentiles.
Patient satisfaction and hospital employee surveys are becoming increasingly important within the healthcare industry. Everyone in the healthcare industry is faced with two simple facts: they have to cut costs while maintaining high quality services. Patients, employers, business groups, health plans, and insurers are scrutinizing the delivery of healthcare from both a quality and cost perspective. Among other quality measurements, a patient satisfaction survey is a critical component in monitoring your quality of care and will help you gain and retain patients. Our hospital employee surveys and patient satisfaction surveys can help you find out what people think about your hospital which allows you to take steps to retain your personnel and patients.
Hospital employee and patient surveys provide improved medical facility performance and profitability by identifying the root causes of medical personnel and patient behavior, allowing action targeted directly at those root causes. NBRI hospital employee surveys assess how medical personnel think, feel, and behave. NBRI analyses identify the root causes of behavior from the employee and patient satisfaction survey data, and NBRI interventions target those root causes resulting in improved medical facility performance and profitability.
The State of Casino Gaming
Employee Engagement: Leading by Example
Surveys: Do You Need an Expert?