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Get Our New E-Book, How to Conduct a Survey, Free


We’ve been conducting research for businesses for over 30 years. From employee engagement surveys to market research, NBRI has covered every inch of the survey data spectrum. As you can imagine, we’ve compiled a lot of benchmarking data and derived a lot of knowledge from it. Our motto is Research for Knowledge, Knowledge for Power, and what better way to empower than to share what we’ve learned?

10 Factors That Affect Customer Satisfaction

Customer Satisfaction: How to Improve Your Bottom Line

Customer satisfaction goes far beyond customer service. According to Howard J. Ross, president of a Maryland based consulting firm, “ the single most important factor that affects customer satisfaction is…

How to Improve Employee Engagement

Employee Engagement Ebook Cover

Employee engagement is a crucial part to your company’s success. What’s more is that the more engaged your employees, the more satisfied your customers. Many factors affect your employee’s productivity….