Get Our New E-Book, How to Conduct a Survey, Free

Get Our New E-Book, How to Conduct a Survey, Free

We’ve been conducting research for businesses for over 30 years. From employee engagement surveys to market research, NBRI has covered every inch of the survey data spectrum. As you can imagine, we’ve compiled a lot of benchmarking data and derived a lot of knowledge from it. Our motto is Research for Knowledge, Knowledge for Power, and what better way to empower than to share what we’ve learned?

10 Factors That Affect Customer Satisfaction – EBook

10 Factors That Affect Customer Satisfaction – EBook

Customer satisfaction goes far beyond customer service. According to Howard J. Ross, president of a Maryland based consulting firm, “ the single most important factor that affects customer satisfaction is employee satisfaction.” Employees who are happy and comfortable with their jobs tend to give customers a more positive experience. In this 18 page ebook, you…

How To Measure & Improve Casino Customer Satisfaction

How To Measure & Improve Casino Customer Satisfaction

Repeat business from returning customers plays a vital role in the success of a casino. Customers that are satisfied with their gaming experience at your establishment are more likely to return. They are also more likely to bring their friends, family, and coworkers along with them. In this 17 page ebook, you will learn how…

How to Improve Employee Engagement

How to Improve Employee Engagement

Employee engagement is a crucial part to your company’s success. What’s more is that the more engaged your employees, the more satisfied your customers. Many factors affect your employee’s productivity. In this 17 page ebook, you will learn about how to improve employee engagement as well as the five most important things to remember while…