"Ebooks" Posts

Get Our New E-Book, How to Conduct a Survey, Free

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We’ve been conducting research for businesses for over 30 years. From employee engagement surveys to market research, NBRI has covered every inch of the survey data spectrum. As you can imagine, we’ve compiled a lot of benchmarking data and derived a lot of knowledge from it. Our motto is Research for Knowledge, Knowledge for Power, and what better way to empower than to share what we’ve learned?

10 Factors That Affect Customer Satisfaction – EBook

Customer Satisfaction: How to Improve Your Bottom Line

Customer satisfaction goes far beyond customer service. According to Howard J. Ross, president of a Maryland based consulting firm, “ the single most important factor that affects customer satisfaction is…

How To Measure & Improve Casino Customer Satisfaction

How To Measure & Improve Casino Customer Satisfaction

Repeat business from returning customers plays a vital role in the success of a casino. Customers that are satisfied with their gaming experience at your establishment are more likely to…

How to Improve Employee Engagement

Employee Engagement Ebook Cover

Employee engagement is a crucial part to your company’s success. What’s more is that the more engaged your employees, the more satisfied your customers. Many factors affect your employee’s productivity.…