The National Business Research Institute (NBRI) is pleased to confer the distinction of Customer Excellence upon CK Franchising Inc. (CKFI), the franchisor of the Comfort Keepers® brand, and welcome this organization to the NBRI Circle of Excellence.
“Customer engagement drives financial performance,” said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. “This award is a result of CKFI and Comfort Keepers’ dedication to measuring and improving customer engagement.”
The NBRI Circle of Excellence Award recognizes organizations that place a high value on employee and customer engagement. These organizations demonstrate their dedication by conducting best in class survey research with NBRI and taking action to improve. NBRI commends the leadership of these organizations for their commitment to the continuous improvement process and recognizes their achievements with the Circle of Excellence Award.
To qualify for this honor, an organization must score at or above Stretch Performance at the 75th benchmarking percentile when measured against its industry, or the organization must improve five or more benchmarking percentiles in total company score over the previous research study.
“For CKFI and Comfort Keepers, client engagement and satisfaction is at the heart of our mission to help seniors age in place as independently and comfortably as possible,” said Sarosh Mistry, Chief Executive Officer, CK Franchising, Inc. “We’re so proud of all of our Comfort Keepers who work so hard to engage with and provide excellent care to their clients.”
About National Business Research Institute, Inc.
NBRI conducts Employee, Customer, and Market Research for businesses, and uses this data to help organizations leverage these human factors to make improvements to operations and strategy. With its extensive experience across all industries, NBRI’s research teams bring their clients a combination of deep industry knowledge and expert advice. NBRI’s mission is to help their Clients set new standards of excellence in their industries. NBRI product offerings, such as the Root Cause Analysis, ensures their clients will focus on the most impactful issues.
About Comfort Keepers®
Comfort Keepers® is a leading network in the in-home care market for seniors and other adults needing care. Since its founding in 1998, the network has grown to more than 700 locations around the world by staying true to the founders’ goal of providing quality, caring in-home care services that allow clients the opportunity to age in place. In August of 2009, the brand was strengthened when the franchisor, CK Franchising, Inc. was purchased by Sodexo, a global leader that delivers Quality of Life services to over 75 million consumers in 80 countries each day. In addition to providing services that focus on health care and senior markets, Sodexo’s integrated offerings encompass more than 45 years of experience in reception, safety, maintenance and cleaning, foodservices, facilities and equipment management, and concierge services.
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