InCharge Debt Solutions Recognized for Commitment to Outstanding Customer Service
PLANO, TX
The National Business Research Institute (NBRI) is pleased to confer the distinction of Customer Satisfaction Excellence upon InCharge Debt Solutions, and welcome them to the NBRI Circle of Excellence.
“Customer Satisfaction drives Financial Performance” said Steve Moylan, president of NBRI. “This award is a result of InCharge Debt Solutions’ dedication to continually measuring and improving their customers’ satisfaction.”
To qualify for this honor, the organization must score at or above the 75th percentile when measured against NBRI’s Benchmarking Database and/or must improve 5 normative percentiles in total company score over the last survey.
“InCharge Debt Solutions began the Best Practice of Continuous Improvement with their first Customer Survey in 2003. By combining customer and employee survey research with targeted action, InCharge has realized great gains in employee engagement, which drives customer satisfaction,” said Dr. West.
NBRI conducts science-based Employee, Customer, and Market Research for businesses, and uses this data to help organizations leverage these human insights to make improvements to operations and strategy. With extensive experience across industries, NBRI’s research teams provide clients a combination of deep industry knowledge and expert advice. NBRI’s mission is to help its clients set new standards of excellence in their industries. NBRI offers full-service business research and consulting ensuring NBRI clients focus on the most impactful issues to improve performance and unlock growth.
InCharge Debt Solutions provides financial literacy education and credit counseling services throughout the U.S.
National Business Research Institute, Inc.
3300 Dallas Parkway; Suite 200
Plano, TX 75093
800-756-6168
InCharge Debt Solutions
2101 Park Center Drive, Suite 300
Orlando, FL 32835
888-360-9694
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