How Does an Internal Customer Survey Differ From Other Types of Employee Surveys?

There are a number of different types of employee surveys including engagement, satisfaction, onboarding, 360s, and exit surveys. Another type of survey deployed to employees is the internal customer survey. An internal customer survey measures employee satisfaction with an internal department or team.

Shared services departments, such as Human Resources, Marketing, IT, Legal, and Training, can use this feedback mechanism to gauge their communication, responsiveness, service level, and productivity. An Internal Customer survey can improve interdepartmental support and increase efficiencies. When employees are supported internally, they have the tools and information they need to improve the customer experience.