Guest Service Survey Questions

Developing the question database for your guest service survey is the first and most important step in your survey research study. The example question template below provides a glimpse into the questions your guest service survey might include.

Using the right guest service survey questions will make or break your survey because the wording of the questions strongly influence the answer. NBRI knows guest service survey question design and our surveys collect pure, clean data enabling us to make reliable recommendations to improve organizational performance.

Guest Service Survey Sample

Hotel Check In
Friendliness & Helpfulness of Our Staff.
Your Wait Time for Service.
Hotel Check Out
Friendliness & Helpfulness of Our Staff.
Your Wait Time for Service.
Housekeeping
Cleanliness of Your Room
Table Games
Friendliness & Helpfulness of Our Staff.
Casino Cashiers
Friendliness & Helpfulness of Our Staff.
Your Wait Time for Service.
Cocktail Servers
Friendliness & Helpfulness of Our Staff.
Your Wait Time for Service.
General [Property Name] Questions
I would recommend the [Property Name] to others.
I will visit the [Property Name] again.
Your overall impression of the [Property Name].

Ask the right survey questions

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