Survey Data Reports

Customer ServiceNBRI Data Reports provide a superficial overview of survey results.  That is, Data Reports present all pertinent descriptive statistics in order to describe the body of data in terms of its highs and lows.  This includes the number responding (N), the average (mean score), the benchmarked score, and the distribution of responses.  Note that percent favorable is subsumed by the distribution of responses which includes favorable and unfavorable responses.  [Percent favorable as a stand-alone statistic is considered to be highly misleading.]

NBRI Data Reports provide definitive comparisons.   Clients know immediately if a division, business unit, or department, etc. is performing better than others within the company.  NBRI Data Reports also provide external comparisons with the Client’s Industry, so that Clients know immediately how the organization, division, business unit, etc. is performing as compared to others outside of the company but within the industry.   NBRI Data Reports can also provide geographic, national, and cultural comparisons.

NBRI Data Reports can also be provided to individual managers, showing only their results compared with company and industry benchmarks.  No matter what your reporting requirements, NBRI is able to satisfy them with no limit to the comparisons or reports that can be produced by our wholly owned and maintained reporting platform.  And NBRI provides each Client with no charge, Best Practice Consulting so that neither too few nor too many reports are produced.