Call Center Surveys

Need Help Conducting Professional Telehone Surveys?

Call Center Surveys
  • Probing questions, excellent response rate, control, and flexibility.
  • Customers and stakeholders are greeted warmly and treated like stars.
  • Professional interviewers, not bulk call center or IVR connections.

NBRI Telephone Surveys are always conducted by Professional, Full-Time Interviewers employed by NBRI. With the ability to hear tone, inflection, record comments and dig deeper, NBRI professional interviewers obtain keen insights.

Although IVR is clearly less expensive than professionals, the call-rejection rates and low data quality render it worse than useless – it often infuriates valuable customers and stakeholders, and all for the sake of gathering invalid, poor quality data.

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How We Work

NBRI builds a complete custom solution for each Client while using high-quality, standardized and validated survey instruments and processes. NBRI provides the survey questions you need to achieve your goals and objectives, the translations and deployment methods needed to reach the various factions of your populations, and the analytics that provide deep insights. Working in consultation with NBRI professionals, your survey research is handled smoothly, easily, and flawlessly. NBRI is the best choice for seamless, best in class, survey research.


NBRI is the most trusted name in survey research. Since 1982, companies all across the globe have trusted NBRI to deliver research solutions. NBRI delivers an Action Process and Deep Analytics that improve company performance by improving employee engagement, customer engagement, intent to return, and other key metrics. This combination provides the highest return on investment from survey research.

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ClearPath Research

NBRI’s hallmark of scientific, psychological research is second to none in the survey research industry.

ClearPath Benchmarking

NBRI provides clear, consistent scores so clients know where they stand against their competition.

ClearPath Analytics

NBRI’s inferential statistical analyses provide clear, concise marching orders that result in the greatest improvement in the shortest time possible.

ClearPath Synergy

An advanced feedback system is created, deployed, analyzed, and acted upon for all of your research projects.

ClearPath Action

NBRI’s best practice for acting upon feedback. Move from data collection to action in three weeks.

ClearPath Financial

Improve your financial performance in the shortest time possible. Achieve ROI many times more than the cost of the study.