Customer Survey Service

Need Help Measuring and Improving Customer Satisfaction and Loyalty?

Customer Survey Service
  • Identify the factors that produce more sales for your business.
  • Understand the Root Causes of your customers' buying behavior.
  • Implement our recommendations to improve your financial performance.

The relationship between customer satisfaction and financial performance is both direct and indirect. Satisfied customers impact profits directly through their willingness to remain customers for a longer period of time, purchase more during that time, and pay slightly higher prices for what they perceive as a premium product.

Satisfied customers are also likely to be lower-maintenance customers, requiring fewer resources to serve, thereby indirectly decreasing the costs associated with service.

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How We Work

NBRI builds a complete custom solution for each Client while using high-quality, standardized and validated survey instruments and processes. NBRI provides the survey questions you need to achieve your goals and objectives, the translations and deployment methods needed to reach the various factions of your populations, and the analytics that provide deep insights. Working in consultation with NBRI professionals, your survey research is handled smoothly, easily, and flawlessly. NBRI is the best choice for seamless, best in class, survey research.

Why NBRI?

NBRI is the most trusted name in survey research. Since 1982, companies all across the globe have trusted NBRI to deliver research solutions. NBRI delivers an Action Process and Deep Analytics that improve company performance by improving employee engagement, customer engagement, intent to return, and other key metrics. This combination provides the highest return on investment from survey research.

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Services

ClearPath Research

NBRI’s hallmark of scientific, psychological research is second to none in the survey research industry.

ClearPath Benchmarking

NBRI provides clear, consistent scores so clients know where they stand against their competition.

ClearPath Analytics

NBRI’s inferential statistical analyses provide clear, concise marching orders that result in the greatest improvement in the shortest time possible.

ClearPath Synergy

An advanced feedback system is created, deployed, analyzed, and acted upon for all of your research projects.

ClearPath Action

NBRI’s best practice for acting upon feedback. Move from data collection to action in three weeks.

ClearPath Financial

Improve your financial performance in the shortest time possible. Achieve ROI many times more than the cost of the study.