Need Help Measuring and Improving Customer Service Levels?
- Ensure that hard-earned, loyal customers are treated well.
- Our surveys provide quick wins for performance and profitability.
- Improve your customer touch points with specific action items.
Customer service focuses specifically on the quality of assistance and courtesy granted to those who patronize an organization. Good customer service drives customer engagement, referrals, loyalty, repeat business, as well as sales volume. For this reason, customer service is essential to both developing and maintaining relationships with customers.
How We Work
NBRI builds a complete custom solution for each Client while using high-quality, standardized and validated survey instruments and processes. NBRI provides the survey questions you need to achieve your goals and objectives, the translations and deployment methods needed to reach the various factions of your populations, and the analytics that provide deep insights. Working in consultation with NBRI professionals, your survey research is handled smoothly, easily, and flawlessly. NBRI is the best choice for seamless, best in class, survey research.
NBRI is the most trusted name in survey research. Since 1982, companies all across the globe have trusted NBRI to deliver research solutions. NBRI delivers an Action Process and Deep Analytics that improve company performance by improving employee engagement, customer engagement, intent to return, and other key metrics. This combination provides the highest return on investment from survey research.
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NBRI’s hallmark of scientific, psychological research is second to none in the survey research industry.
NBRI provides clear, consistent scores so clients know where they stand against their competition.
NBRI’s inferential statistical analyses provide clear, concise marching orders that result in the greatest improvement in the shortest time possible.
An advanced feedback system is created, deployed, analyzed, and acted upon for all of your research projects.
NBRI’s best practice for acting upon feedback. Move from data collection to action in three weeks.
Improve your financial performance in the shortest time possible. Achieve ROI many times more than the cost of the study.