Customer satisfaction is a leading indicator of a customer’s intent to return for more purchases and services.
- Identify the factors that produce more sales for your business.
- Understand the Root Causes of your customers' buying behavior.
- Implement our recommendations to improve your financial performance.
Satisfied customers impact company profits directly through their willingness to remain customers for a longer period of time, purchase more during that time, and pay slightly higher prices for what they perceive as a premium product. Satisfied customers are also likely to be lower-maintenance customers, requiring fewer resources to serve, thereby indirectly decreasing the costs associated with service.
Use NBRI’s Instant Email Alerts to monitor high-risk or high-value customers to ensure their needs are being met. If satisfaction levels drop below a pre-determined threshold, your organization will automatically be contacted to ensure you can swiftly address any customer failings or problems.
- Plans available for large enterprises, small businesses, and individuals
- Survey Templates designed by PhD Organizational Psychologists
- 75+ survey languages
- Deployment options: web, email, QR code, text, paper, and telephone
- Benchmark against your industry
- Deep analytics
- Text analytics
- Action planning interface
How We Work
NBRI provides the survey questions you need to achieve your goals and objectives, the translations and deployment methods needed to reach the various factions of your populations, and the analytics that provide deep insights. Your survey research is handled smoothly, easily, and flawlessly. NBRI is the best choice for seamless, best in class, survey research.
NBRI is the most trusted name in survey research. Since 1982, companies all across the globe have trusted NBRI to deliver research solutions. NBRI delivers an Action Process and Deep Analytics that improve company performance by improving employee engagement, customer engagement, intent to return, and other key metrics. This combination provides the highest return on investment from survey research.
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NBRI’s hallmark of scientific, psychological research is second to none in the survey research industry.
NBRI provides clear, consistent scores so clients know where they stand against their competition.
NBRI’s inferential statistical analyses provide clear, concise marching orders that result in the greatest improvement in the shortest time possible.
An advanced feedback system is created, deployed, analyzed, and acted upon for all of your research projects.
NBRI’s best practice for acting upon feedback. Move from data collection to action in three weeks.
Improve your financial performance in the shortest time possible. Achieve ROI many times more than the cost of the study.