Customer Service Surveys

Use customer service surveys to build customer loyalty.

Customer Service Surveys
  • Ensure that hard-earned, loyal customers are treated well.
  • Our surveys provide quick wins for performance and profitability.
  • Improve your customer touch points with specific action items.

Good customer service drives customer engagement, referrals, loyalty, repeat business, as well as sales volume. By understanding how your customers perceive their experience with your organization, developing criteria, and adhering to it, you ensure customer service experiences are positive, and the things that matter most to customers are being addressed.

Use NBRI’s Instant Email Alerts to monitor high-risk or high-value customers to ensure their needs are being met. If satisfaction levels drop below a pre-determined threshold, your organization will automatically be contacted to ensure you can swiftly address any customer failings or problems.

  • Plans available for large enterprises, small businesses, and individuals
  • Survey Templates designed by PhD Organizational Psychologists
  • 75+ survey languages
  • Deployment options: web, email, QR code, text, paper, and telephone
  • Benchmark against your industry
  • Deep analytics
  • Text analytics
  • Action planning interface

How We Work

NBRI provides the survey questions you need to achieve your goals and objectives, the translations and deployment methods needed to reach the various factions of your populations, and the analytics that provide deep insights. Your survey research is handled smoothly, easily, and flawlessly. NBRI is the best choice for seamless, best in class, survey research.

Why NBRI?

NBRI is the most trusted name in survey research. Since 1982, companies all across the globe have trusted NBRI to deliver research solutions. NBRI delivers an Action Process and Deep Analytics that improve company performance by improving employee engagement, customer engagement, intent to return, and other key metrics. This combination provides the highest return on investment from survey research.

Want to learn more about NBRI?

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Services

ClearPath Research

NBRI’s hallmark of scientific, psychological research is second to none in the survey research industry.

ClearPath Benchmarking

NBRI provides clear, consistent scores so clients know where they stand against their competition.

ClearPath Analytics

NBRI’s inferential statistical analyses provide clear, concise marching orders that result in the greatest improvement in the shortest time possible.

ClearPath Synergy

An advanced feedback system is created, deployed, analyzed, and acted upon for all of your research projects.

ClearPath Action

NBRI’s best practice for acting upon feedback. Move from data collection to action in three weeks.

ClearPath Financial

Improve your financial performance in the shortest time possible. Achieve ROI many times more than the cost of the study.