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- Market Research Surveys: The One Tool You Never Knew You Needed Until Now
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- Non-Verbal Customer Service
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- Predict Customer Behavior With Customer Surveys
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- Satisfaction or Complacency?
- Sell Your Brand, not the Product
- Set a New Bar in Customer Service
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- Showing Employees Your Appreciation in the 21st Century
- Silence: The Employee Engagement Killer
- Stay in the Driver's Seat With Customer Surveys
- Stop Creating Customers & Start Creating Brand Proponents
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- Surveys: Do You Need an Expert?
- The Basics of an Employee Engagement Initiative
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- The Customer Experience – Spotlight on Starbucks
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- (Un)Customer Service = Customer (Dis)Satisfaction
- 10 Factors That Affect Customer Satisfaction
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- Are Your Customers Happy? Just Ask Them.
- Benchmarking with the Best in Class: NBRI Norms
- Can Brand Engagement Overcome Poor Customer Service?
- Casinos that Focus on Guest Service Hit the Jackpot
- Conducting an Employee or Customer Survey In-House vs. Outsourcing
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- Customer Satisfaction Approaches: One Size Does Not Fit All
- Customer Satisfaction: Turning Your Business Into What Men and Women Want
- Customer Service Drives Financial Performance
- Customer Surveys - A Scientific Approach to Increasing Repeat Business
- Customer Surveys: Are You Something Special in the Air?
- Don't Get Buried in Customer Data...Use It!
- Gaming Establishments Use Research to Competitive Advantage
- Getting the Most Out of Your Customer Research
- Here Today and Gone Tomorrow: Preventing Business Failure
- Holiday Shoppers Don't Want a Web of Confusion
- How are you today? Find out with Customer Surveys
- How Customer Service Drives Customer Loyalty
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- Knowledge of Generational Differences Increases Gaming Profits
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- No Fail Recipe for Survey Research
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- Patient Satisfaction Surveys Should Focus on Meaningful Information
- Perceptions Equal Reality in Consumer Debt Counseling
- Please You, Please Me
- Preparing Your Business For Takeoff with a Customer Survey
- Proactive Use of Customer Surveys Increases Profits
- Pulse Surveys: Revolutionary Tool or Fad?
- Questionnaire Context, Order, and Meaning
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- Taking Your Business to 'Best in Class' Success
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- Understanding Gaming Industry Market Segments
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- Use Customer Surveys to find out What Keeps Us Going Back?
- Using Applied Science to Prevent Loss of Customers and Profits
- Using Customer Surveys To Keep Your Customers
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- Value in Surveys: Study Reveals That We Can Survey Anything
- What You Don't Know Can Hurt You
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