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Step 1: The first and most important step in any research study is the development of the Question Database.

Step 2: Deployment method? Will the study be conducted Online, by Telephone, with Paper surveys, or a combination?

Step 3: How will you judge your scores after the data is collected? The answer is benchmarking. Benchmarking is the only means to objectively know if a score is high or low, good or bad.

Step 4: The correct analytics must be run to know what actions to take to improve your organization. Valid Data with ACTION moves mountains!

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  • How to use benchmarking to evaluate your scores
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