Customer, Employee, and Market Research Surveys.
Improve your business in the shortest time possible with satisfied customers, engaged employees, and keen market insights. We turn data into real results.
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Trusted by thousands of businesses since 1982
Ask the right people the right questions
Get feedback that drives success. Our platform delivers creative solutions and big dividends.
Step-by-step feedback management
Superior questions, deep analyses of powerful data, in-depth reports, and next steps to achieve your goals.
Learn more about our process
Industry leaders in survey research
For over 40 years, NBRI’s best practices in customer, employee, and market research have led the industry. NBRI is the standard of excellence. Our deep industry knowledge means breakthrough insights for you.
Learn more about usSolutions for every need
Onboarding Surveys
New employees are anxious to adjust to their new position and learn the ropes. Gauge the effectiveness of your current onboarding program with onboarding surveys.
Learn MoreCustomer Service Surveys
Great customer service can change a “no” into a “yes.” Learn what your customers love about you and how to enhance it. Identify areas for improvement to build happier customers and better buzz.
Learn MoreEmployee Engagement Surveys
Measure the extent to which employees are passionate about their work and emotionally committed to their co-workers and company.
Learn MoreCustomer Pulse Surveys
Find out what each customer thinks about your company and product or service. Get real-time spot checks of customer touchpoints to discover and address issues right away.
Learn MoreEmployee Pulse Surveys
Take your organization’s pulse with short, frequent surveys. Employee pulse surveys deliver a steady stream of data about employee attitudes, opinions, and beliefs.
Learn MoreMarket Research Surveys
Reach your target market within minutes. Understand real-time customer needs to maintain a competitive advantage.
Learn MoreDiversity, Equity, and Inclusion Surveys
Create a diverse and inclusive workplace. Understand how your employees experience your company culture. Make sure everyone feels welcome and valued.
Learn MoreEmployee Satisfaction Surveys
Foster increased productivity and engagement by identifying and addressing the root causes of employee satisfaction.
Learn MoreGaming and Hospitality Surveys
Learn why guests are sticking around — and leaving. Show patrons you care while learning how (and where) to improve the guest experience.
Learn MoreLost Customer Surveys
It happens, but you can turn things around by learning why people are leaving. Customer loss surveys uncover the main reasons you’re losing business, which competitors are getting your customers, and what you need to change.
Learn More360-Degree Feedback Surveys
Improve management style, culture, and identify training needs. Quickly evaluate performance with 360-degree surveys.
Learn MoreHealthcare Surveys
Track the employee, doctor, and patient experiences. Ensure you’re meeting the needs of the people you serve.
Learn MoreEmployee Exit Interview Surveys
Dramatically reduce employee turnover! Gain unique insights from employees who have chosen to leave the organization.
Learn MorePolitical Research Surveys
Success comes from knowing how people will vote before they vote and addressing those who need persuading. Predict electoral outcomes with pre-election voter feedback.
Learn MoreReal science, real results
Effortless Design + Deployment
Our survey designs drive maximum participation. Your deployment will gather pure, clean, valid data that truly represents the thinking of your target audience.
Analytics + Reporting
Deep analytics like random forest, stepwise linear regressions, and AI-assisted text analytics uncover what's working (and what isn't). You'll know exactly what your audience is thinking and why.
Data-Driven Consulting
We turn information into a plan of action for long-term success and growth in your business.
See why companies love NBRI
“I am extremely happy with the quick response and help from our NBRI research consultants. I don't always know exactly how to get the data I am looking for, but NBRI does a very good job of listening and providing fantastic recommendations for us. I feel like NBRI has our best interests at heart.”
April S.Marketing Analyst“What do you like most about NBRI? Friendly staff and timeliness of response.”
Sara S.Director, Research and Development“What do you like most about NBRI? The availability of the project manager, and NBRI's willingness to work with the customer to ensure the expected service is provided.”
Jackie P.-C.Team Leader“You do such a fast and flawless job every time I ask for assistance. Thanks so much!”
Alice K.Employee Development Manager
The latest from NBRI
Customer Surveys
Measuring and Improving Customer Experience to Increase Profits
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Employee Surveys
The Truth about Employee Engagement Surveys
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Market Research Surveys
How to Plan the Right Time to Conduct Market Research
Without market research, it would be nearly impossible to successfully grow a business. Market research survey(s) obtain...
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From Startup to Expansion: Key Strategies for Business Growth
Business growth requires different strategies depending on the stage of development. Each phase presents unique...
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Identifying Key Drivers of Customer Loyalty to Enhance Revenue Growth
In today’s competitive business landscape, customer loyalty is more critical than ever. Loyal customers not only...
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10 Factors That Affect Customer Satisfaction
There’s more to customer satisfaction than customer service. The most pleasant experience with a person can’t make up...
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Engaged Employees: Your Secret Weapon in Customer Satisfaction
Engaged employees are the linchpin of transformative customer service, fueling every interaction with their fervor and...
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Effective Methods to Improve Employee Engagement and Productivity
The business environment is extremely fast-paced, now more than ever. Organizations are constantly seeking ways to...
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The Importance of the Annual Employee Survey
‘Engagement is a leading buzzword in today’s corporate environment. Seventy-eight percent of business leaders say it is...
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NBRI Proud to Be Named a Top 10 Employee Experience Services Provider
The National Business Research Institute (NBRI) is pleased to announce that it has been recognized by HR Tech Outlook as...
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Rain Bird Receives the NBRI Circle of Excellence Award for the 3rd Year
The National Business Research Institute (NBRI) is pleased to confer the distinction of Employee Excellence upon Rain...
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NBRI Recognizes CK Franchising for Commitment to Customer Engagement
The National Business Research Institute (NBRI) is pleased to confer the distinction of Customer Excellence upon CK...
Read more »Make our team your team
We handle it all, from survey creation and in-depth reporting to turning the research into real benefits for you. Tell us what you need, and we’ll deliver.
Still not sure?
NBRI surveys give businesses a competitive edge, forming a clear path to profit improvement. Reach out today for more information — we are here to help.
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