Customer Surveys | Employee Surveys | Satisfaction Surveys
We’ve been conducting research for businesses for over 30 years. From employee engagement surveys to market research, NBRI has covered every inch of the survey data spectrum. As you can imagine, we’ve compiled a lot of benchmarking data and derived a lot of knowledge from it. Our motto is … [Read more...]
A positive and unsolicited customer service review is the Holy Grail that every company tries to obtain again and again. Reviews through word of mouth from a respected source, passed among friends or relatives, can greatly influence customers’ purchasing decisions. Customer service is a primary … [Read more...]
Think of customer service like a first date. One wrong word can have either party second guessing the decision to spend time together. Customers react to your brand in the same way. In both scenarios there are often other circumstances that can affect the quality of the experience – like a bad … [Read more...]
Businesses often focus on building great employees and company culture but what about the person at the top? Depending on who you talk to, there is a direct path to becoming a CEO but after looking at some of the most notable CEOs today, we're not sure we agree. Take a look at this infographic and … [Read more...]
One of the top customer service complaints is wait time. People simply do like to wait. It’s not that we lack patience, but that we enjoy instantaneous satisfaction. Companies know that quickly solving customer problems is important on several fronts. However, it’s the sweet spot between knowing … [Read more...]
Employee satisfaction is key to employee retention, productivity, and growth. Many factors contribute to high employee satisfaction or dissatisfaction in the workplace. Though you can’t do much to impact what happens outside of your office, you can help your employees find a good work-life … [Read more...]
