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Employee Surveys and Customer Surveys
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Employee Surveys and Customer Surveys

Research for Knowledge ... Knowledge for Power

If you are like most of our visitors, you are a corporate executive. You value obtaining business research information from an employee survey or customer satisfaction survey. You realize it is a best practice among global organizational leaders. These surveys can measure opinions, satisfaction, attitude, and the engagement of your customers and employees. You are looking for the best company to assist you with your next employee survey or customer survey, and you have just found it!

You may want a business research instrument that covers a specific metric, such as employee satisfaction or customer service. We have precise employee and customer surveys for this type of information. Or, you may want to gather comprehensive employee and/or customer survey data on all variables that impact productivity and profitability. For that, we invented the Organizational Assessment© nearly 20 years ago, and it has become the employee and customer survey metric of choice among many Fortune 500 companies. From the key-punch cards of yesterday to the telephone surveys and web-based solutions we offer today, our databases of concise, pure survey questions and normative data remain second to none in the world.

View a Web-based Employee Survey Demo
or
View a Web-based Customer Survey Demo
or
View a Web-based Guest Service Survey Demo
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View a Web-based Patient Survey Demo

NBRI provides only the highest quality research. Research of global leaders, best practices, employee surveys, and customer surveys is our sole focus. We are psychologists. We have many years of formal training in the psychological research methodologies used to assess attitudes, opinions, and beliefs, as well as in designing valid and reliable research instruments to measure psychological constructs. The model of scientific discovery that has always guided our work ensures that your study, data, and the results are the purest, most reliable that are commercially available in the industry.

If you have time to stay and look around, we are confident that your visit will be productive and educational. Have you previously conducted an employee or customer satisfaction survey? This site will take those who have never surveyed through the elementary steps of a typical survey project.

This site will also give you information on the wide array of employee and customer surveys and services offered by NBRI to address your every survey need.

Thank you for visiting NBRI. We look forward to getting you the information, insight, and answers you need to make informed decisions about the current state of your organization and/or your customer base so you can efficiently and effectively develop them to higher levels of productivity and profitability!

Would you like a No Obligation Pricing Quotation?   Quotation Request


Test Your Knowledge About Employee and Customer Satisfaction Surveys!

1. Who should determine the content of customer and employer surveys? Answer
2. Does the wording of a survey question influence the answer? Answer
3. Should surveys rate: truth, liking, knowledge, agreement or some other dimension? Answer
4. How many levels of rating should be included on a survey: 3, 4, 5, 6, 7, or more? Answer
5. Should there be a neutral or "I don't know" point in the rating scale? Answer
6. Is there a limit to the number of questions that should be included in a survey? Answer
7. Is there a limit to how long it should take a respondent to complete a survey? Answer
8. How often should employees or customers be asked to complete a survey? Answer
9. How do you know if your overall survey scores are high or low? Answer

Further information is available by clicking here: How to Create an Employee or Customer Survey.


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