Employee Survey White Papers

The Keys to Increasing Employee Performance - Incentives to motivate employees AND front-line managers are extremely important to overall company performance. A case study is presented that demonstrates NBRI's expertise in introducing such incentives and improving the performance of the company. PDF

Integration of Employee, Customer, and Financial Data - It is well known that high employee satisfaction contributes significantly to high customer satisfaction, which drives intent to return, and therefore, financial results. PDF

Communicating to Employees - Change and Communication: You Can't Have One Without The Other. A Three-Step Staging Process is presented that should improve the effectiveness of any organization's communications. PDF

The Winning Employee-Customer Link - In recent years, many in the academic and popular business press have grabbed hold of a very intuitive realization: positive work attitudes and greater commitment and loyalty among employees all feed directly into greater customer satisfaction and loyalty. Why? PDF

Conducting a Survey In-House vs. Outsourcing - This White Paper discusses the advantages of outsourcing survey deployments rather than conducting them in-house. PDF

Benchmarking with the Best in Class: NBRI Norms - This White Paper discusses the strong value provided by utilizing NBRI Norms by assisting companies benchmark against "best in class" competitors. PDF

Root Cause Analyses - To turn massive amounts of information into action quickly and effectively, management needs to know the dominant, primary causal factors for the results of the study. The sole purpose of the root cause analyses is to identify the smallest number of issues that can be shown to drive, control, or predict the largest number of issues within an organization. PDF

HR Metrics for HR Strategists - This White Paper discusses important Human Resources (HR) metrics that should be gathered via employee surveys and statistical analysis. It goes on to discuss how this important information can be used as a strategic tool to improve the company. PDF

Soliciting Employee Feedback: Getting Results - Every human resource professional knows that a company is only as good as its employees. That's why it's so important to get their feedback via employee surveys and respond to their needs, their ideas and their suggestions and fast. It goes on to discuss important aspects of designing the employee survey and how best to deploy and analyze the survey results. PDF

Managing Teamwork - Via an employee survey of a large corporate client, NBRI identified four factors that influenced teamwork within workgroups. When these four factors were high, teamwork was high. When the four factors were low, teamwork was low. These factors are similar to what we have found in other organizations. PDF

Managing Job Satisfaction - Increasing job satisfaction is important for its humanitarian value and for its financial benefit (due to its effect on employee behavior). NBRI typically includes measures of job satisfaction in all of our employee surveys, and clear patterns have emerged. PDF

Managing Productivity - The importance of productivity is clear to all organizations. A case study is presented where a manufacturing company deployed an employee survey that identified five main influencers of employee productivity. PDF

Employer of Choice - Fairness - Employees want to be treated fairly, and it is important to do so. Most importantly, it is imperative to deploy employee surveys to determine how the employees feel their employer is doing. The consequences of fairness of pay and fairness of managers are examined. PDF

Employer of Choice - Opportunity - Our research and analysis of multitudes of employee satisfaction surveys has consistently shown that the degree of opportunity in the workplace affects employee attitudes and behaviors. PDF

Employer of Choice - Managing Coworker Relationships - Good coworker relationships reduce turnover and increase productivity. Organizations that maintain constructive interpersonal relationships benefit financially as well as culturally. Managing the five identified factors can help immunize your organization against reoccurring, disabling problems between people at work. PDF

Employer of Choice - Commitment - Committed employees are more likely to give your customers better service, they are willing to take the time to solve difficult problems, their work is of higher quality and they are more likely to stay with the organization. This case study presents an employee survey that identifies four main factors that influenced employee commitment. PDF

See what kinds of employee surveys these white papers apply to.