Hospital Surveys
Assess your healthcare organization and discover how to improve it.
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Is the healthcare you provide meeting patient expectations?
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How willing are physicians to make referrals to your hospital?
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What is the likelihood that patients will recommend your hospital to others?
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How are you viewed in relation to your competitors?
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Do you have the data to make informed decisions about patient loyalty and physician referrals?
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Patient Satisfaction and Hospital Employee Surveys
Identify the factors that enhance loyalty and increase revenues.
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Would you like a No Obligation Pricing Quotation for a Hospital Survey?
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View a Web-based Patient Satisfaction Survey Demo.
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View a Web-based Employee Survey Demo.
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Hospital Employee Survey Case Study
A West Coast Hospital with over 1,800 employees contacted NBRI for assistance
in assessing the thinking of its employees. Being a leading healthcare
provider, the client understands the importance of routinely evaluating the
psychological health of its employee base. In addition, it is a well-known
fact that hospital employee surveys are a best practice of global leaders.
The NBRI standard hospital employee survey was deployed by paper over a two-week
period in order to cover all shifts, as well as weekend and weekday
employees. Job title was another important demographic segregation of the
data. A 93% response rate provided preliminary indications of an involved
and committed workforce.
The NBRI Root Cause Analysis identified a forbearing management style at work
within the Hospital as the driver of 48% of all survey items. This single root
cause was driving employees to be forthcoming about reporting patient
errors, which in turn lowered employee stress and organizational liability, and
enabled management to take corrective systemic action and reduce the number of
errors made.
NBRI recommendations to leverage this positive finding were followed, resulting
in increased scores of the root cause as well as all items driven by it within
one year of the initial assessment. Indeed, when asked if employees would
recommend the Hospital to family and friends for healthcare, the scores were
above the 90th percentile for all job titles at the second assessment, an
increase of over 15 normative percentiles.
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Patient satisfaction and hospital employee surveys are becoming increasingly important within
the healthcare industry. Everyone in the healthcare industry is faced with two
simple facts: they have to cut costs while maintaining high quality
services. Patients, employers, business groups, health plans, and insurers are
scrutinizing the delivery of healthcare from both a quality and cost perspective. Among
other quality measurements, a patient satisfaction survey is a
critical component in monitoring your quality of care and will help you gain and
retain patients. Our hospital employee surveys and patient satisfaction
surveys can help you find out what people think about your hospital which
allows you to take steps to retain your personnel and patients.
Hospital employee and patient surveys provide improved medical facility performance and
profitability by identifying the root causes of medical personnel and
patient behavior, allowing action targeted directly at those root
causes. NBRI hospital employee surveys assess how medical personnel
think, feel, and behave. NBRI analyses identify the root
causes of behavior from the employee and patient satisfaction survey data,
and NBRI interventions
target those root causes resulting in improved medical facility performance
and profitability.
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