Perfecting customer service is a process. A company doesn't get it right on the first try even with all of the available tools and resources. That is because customer service is unique to a company and the products or services it supplies. It takes persistence and constant refining to develop a … [Read more...]

Think of your favorite family-owned business. Growing up it might have been the convenience store on the corner or the diner down the street. Despite consolidation and competition from big businesses, mom-and-pop shops are still around – and thriving. Show Your Passion Spend any amount of … [Read more...]

Over the last 10 years we have seen a number of social media platforms emerge and evolve into something more than just another way to communicate with friends. Today, brands use social media to create and maintain customer relationships and as part of their customer service strategies. Customers … [Read more...]

Engaged employees who are passionate about your business is any manager’s dream. However, it is not possible to create a list of standards and mold the ideal engaged employee. So, how do you know if you've found an engaged employee who is focused on customer service? Ask your customers! They … [Read more...]

What are the characteristics of a customer service-focused company? Business owners have asked themselves this question, spent hours researching it, and maybe thousands of dollars trying to answer it. There’s no question that companies who master customer service enjoy success in other areas of … [Read more...]