ADDISON, TX: 23 January 2008
The National Business Research Institute (NBRI) is pleased to confer the distinction of Customer Satisfaction Excellence upon InCharge Debt Solutions, and welcome them to the NBRI Circle of Excellence.
“Customer Satisfaction drives Financial Performance” said Dr. Jan Stringer, Organizational Psychologist at NBRI. “This award is a result of InCharge Debt Solutions’ dedication to continually measuring and improving their customers’ satisfaction.”
To qualify for this honor, the organization must score at or above the 75th percentile when measured against NBRI’s Benchmarking Database and/or must improve 5 normative percentiles in total company score over the last survey.
“InCharge Debt Solutions began the Best Practice of Continuous Improvement with their first Customer Survey in 2003. By combining customer and employee survey research with targeted action, InCharge has realized great gains in employee satisfaction, which drives customer satisfaction,” said Dr. Stringer.
NBRI conducts Customer and Employee Psychological Research for large businesses, and ‘reads the minds’ of these human factors that so significantly impact NBRI’s Client Organizations.
InCharge Debt Solutions provides financial literacy education and credit counseling services throughout the U.S.
National Business Research Institute, Inc.
15305 Dallas Parkway; 3rd Floor
Addison, TX 75001
800-756-6168
www.nbrii.com
InCharge Debt Solutions
2101 Park Center Drive, Suite 300
Orlando, FL 32835
888-360-9694
http://www.incharge.org/
The State of Casino Gaming
Employee Engagement: Leading by Example
Surveys: Do You Need an Expert?